Complaints Procedure

Talos Risk (“TALOS”) is committed to delivering a highquality service. If you are dissatisfied with any aspect of our products or services, you can make a complaint using the contact details below.

How to Make a Complaint

You can contact us in any of the following ways:

  • Email: complaints@oneadvent.com
  • Post: Compliance Team, Talos Risk Partners, c/o OneAdvent, 4th Floor, 107 Fenchurch Street, London, EC3M 5JF, United Kingdom

We will acknowledge your complaint promptly, investigate it fairly, and provide a final response within 8 weeks for UK regulated complaints, or within the applicable timescales in your EEA country of residence.

Regulatory Information

TALOS is the brand of Talos Risk Limited. TALOS is a trading style of Advent Solutions Management Ltd (registered in the UK no. 040492670). Advent Solutions Management Ltd is authorised and regulated by the Financial Conduct Authority (FRN 308751).

TALOS is also a trading style of ASM OneAdvent UW Europe GmbH, registered office Hohe Bleichen 8, 20354 Hamburg, Germany, registration number 165568. ASM OneAdvent UW Europe GmbH is regulated by IHK Hamburg (registration number D614HAG1IB19).

OneAdvent handles complaints on behalf of TALOS.

If You Are a UK Customer (Including Eligible SMEs)

If you are an eligible complainant under FCA rules and you are unhappy with our final response, or if you have not received one within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS):

If You Are an EEA Customer

If your policy is issued in the EEA, you may have access to the complaints or dispute resolution scheme in your country of residence. Details of the relevant scheme will be provided in our response.

Brokers and Intermediaries

If your policy was purchased through a broker, you may also raise your complaint with them and they may be able to resolve the matter for you.